This privacy notice explains:
What personal data is collected by the owner of this website or provided by you through our interactions with you and your use of our website (www.akcents.eu), apps and software.
How your personal data will be used, where it is stored, how long it will be kept and what your rights are.
By using our Service, you consent to the collection and use of information in accordance with this Policy.
DEFINITIONS AND INTERPRETATION
For the purposes of this Privacy Policy, the following definitions are used:
Data controller means the person who (either alone or jointly or in association with other persons) determines the purposes for which and the means by which any personal data are processed.
Data processor means, in relation to personal data, any person (other than an employee of the controller) who processes data on behalf of the controller.
"you", "your" or "data subject" means:
- Visitors to our website
- Subscribers to any service we offer through our website
- Prospective or existing customers who contact us by phone, email or otherwise
Data controller, "we", "us" and "our" means AKCENTS K.A. Ltd. and its website akcents.eu and its data processors.
Personal data means any information relating to an identifiable person who can be identified, directly or indirectly, in particular by reference to an identifier.
This definition provides a wide range of personal identifiers to make up personal data, including name, identification number, location data or online identifier, reflecting changes in technology and the way organisations collect information about people. The definition includes, where applicable, the definitions provided in the Data Protection Act and the General Data Protection Regulation.
Sensitive personal data
The GDPR refers to sensitive personal data as "special categories of data". Please see "Special categories of data".
Special categories of data
Means personal data consisting of information about a data subject's racial or ethnic origin, political opinions, religious or similar beliefs, trade-union membership, physical or mental health or condition, sex life. The special category includes in particular genetic data and biometric data where they are processed in order to uniquely identify an individual.
Offence data
Personal data relating to criminal convictions and offences.
Who we are (identity of the data controller)
For the purposes of the Data Protection Act and the General Data Protection Regulation, the data controller is accents.eu
PERSONAL DATA WE MAY COLLECT FROM YOU
We may collect and process the following data and personal information about you:
Personal data that you provide to us voluntarily
We collect the information you provide in order to operate efficiently and provide you with the best experience with our website, products and services. You provide some of this information voluntarily by filling in contact forms on our website or by contacting us by phone, email or otherwise. This includes information you provide when you apply for any offer we make through our website, send us a question or feedback, sign up for event information, upload a document with your question, participate in discussion forums or other social media features on our website, a promotion or survey, provide your postcode or location to help us find the nearest branch to your location, or when you report a problem with our website.
Your contact details and other documents you provide to us may include your:
Name, residential address, email address, telephone number, language skills, date of birth, gender, nationality, references, as well as their contact details, CVs, cover letters or any documents or information that you may choose to upload or complete on our website so that we can provide you with a relevant service.
Sensitive information and special categories of data
With your application, you may sometimes provide us with sensitive information or special categories of data related to your disability status, race or ethnic origin (please check the Definitions and interpretation section). The provision of this type of information is strictly voluntary. Due to the nature of our business, we do not routinely process large volumes of special category data and will consider such input to be occasional. We will obtain your consent to process special category data if you wish to share it with us in our future communications. If this is not possible, we will destroy such data and delete any copy in our possession.
Offence data
Due to the nature of their business and the purposes of the data processing, the services listed here are not intended for the processing of criminal offence data (please check the Definitions and Interpretation section). If you provide any information or documents containing this type of data, you are advised that any input of such information will be at your sole risk and responsibility, we will destroy such data if we inadvertently receive it.
Purposes of the treatment
By registering your interest in our services or subscribing to our newsletter, you voluntarily provide your personal data for use.
Children
We do not provide any services to children under the age of 16 and do not knowingly collect personal information from children under the age of 16.
Information you give about others
By providing personal data about other persons (for example, someone on whose behalf you register an account or sign up for our marketing promotions), you confirm that you have informed them about
(I) the purposes for which the information will be used
(ii) the recipients of their personal data; and
(iii) how they can access and correct the information
You further confirm that you have obtained all necessary consents from them.
Information may be made available to us or collected automatically through the use of cookies or analytics tools. We may obtain information from our visitors by recording how they interact with our website, using cookies, analytics tools or by obtaining data from third parties.
Technical information, including personally identifiable information:
- May include your device and connectivity information such as IP (Internet Protocol) address, unique device identifiers (e.g. IMEI for phones)
- Location data
Non-personally identifiable information:
- May include your configuration data such as browser type, version and language setting, time zone setting, browser plug-in types and versions
Details of how you have used our website, such as your search queries. Information about your visit, including the full Uniform Resource Locator (URL) to, through and from our website (including date and time); the products you viewed or searched for; page response times, download errors, page visit duration, page interaction information (such as scrolling, clicks and mouse movements) and methods used to navigate away from the page;
Log information such as error messages, download errors, any problems you have encountered using our website and any telephone number used to call our customer service number.
We do not combine information automatically collected through cookies and analytics tools with other personally identifiable information that you may have provided when registering for our products or submitting a form through our website.
COOKIE POLICY
A cookie is a small file, usually made up of letters and numbers, that is downloaded to your device when you access certain websites. Cookies allow a website to recognise a user's device.
We may use cookies to recognise you when you visit our website or use our services, remember your preferences and provide you with a personalised experience:
Authentication cookies. If you are logged in to our services, these cookies help us show you the right information and personalise your experience.
Session cookies - These cookies store the user's session ID. The cookie is set when the user logs in and is used to renew the session without entering personal data.
Security cookies - We use cookies for our security features and to help detect malicious activity.
Preferences, features and services. These cookies help us to tailor your preferences, such as which language you prefer and your communication preferences, or to complete forms on our site more quickly.
Performance, analytics and research. Cookies help us analyse the performance of our website. We use cookies to improve our products, features and services, including by creating logs and records when you access our website.
Third party cookies. We may use them for website analytics and advertising purposes, i.e. cookies set by and accessible through the servers or domains of our third party service providers.
What can you do if you do not want cookies to be set or want them removed?
Most browsers automatically accept cookies, but some people prefer not to allow them. You can change your web browser's security settings to stop your device from receiving and storing cookies, only allow cookies from selected websites you trust, or to receive a notification before receiving cookies. You can also delete cookies stored in your browser at any time. The information stored in such cookies will be removed from your device. However, please note that these settings may adversely affect the usability of the website.
Browser manufacturers usually provide help pages related to managing cookies in their products.
SOCIAL MEDIA FEATURES AND WIDGETS
Our website may include certain social media features and widgets, such as Facebook Share, Facebook Pixel, Instagram Follow, Twitter Follow, Google +1 Follow, YouTube, LinkedIn features, buttons or other interactive mini-programs ("Social Media Features"). These Social Media Features may collect information such as your IP address or which page you visit on our website and may set a cookie to ensure that they function properly. Social media features are hosted either by a third party or directly on our website. Please note that if you choose to interact or share any personal information through such widgets, you are actually providing it to those third parties, not us. Your interactions with these third parties are governed by their social media policies, not ours.
INFORMATION WE MIGHT OBTAIN FROM THIRD PARTIES
We do not obtain any data from third parties.
WHERE WE STORE YOUR INFORMATION
We take customer confidentiality and security very seriously. We are committed to protecting the personal data you share with us. We use a combination of industry standard security technologies, procedures and organisational measures to help protect your personal data from unauthorised access, use or disclosure.
The data processing consisting of hosting services (storage and maintenance of databases containing your personal data protected by a password) is carried out on our behalf and in accordance with confidentiality agreements by our authorised data processor: Hostinger and its subcontractors. The data may be transferred to and stored at a destination within or outside the European Economic Area (EEA).
Written contracts with the data processor guarantee that the requirements of the GDPR will be met and the rights of data subjects will be protected. The data processor will only act in accordance with our documented instructions, will have direct responsibilities under the GDPR and may be subject to fines or other sanctions if it fails to comply.
Upon conclusion of this agreement, the data processor will return the data to us or transfer it to another processor appointed by us and delete any copy in its possession. However, the processor may keep the data blocked to address potential administrative or legal liabilities.
Trusted partners (data processors) who work on our behalf under confidentiality agreements and may store, maintain or process your data:
We do not engage any third party data processors and all your personal data will be held and processed internally on our own secure computer storage devices and/or paper files. We use a combination of industry standard security technologies, procedures and organisational measures to help protect your personal data from unauthorised access, use or disclosure.
The payment system (Stripe and PayPal) used on our website is not our data processor and we do not collect your credit card details. Our online shop is hosted on the Hostinger hosting service. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
ANALYTICS
We may use third party service providers to monitor and analyse the use of our service. This includes:
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports on website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services.
You can opt out of your activity being available in Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about your visit activity. For more information about Google's privacy practices, please visit Google's privacy and terms webpage: https://policies.google.com/privacy?hl=lv
DATA RETENTION PERIOD
We will retain your personal data for the duration of the business relationship between you and us, whether you are a user of our website, a customer or a candidate.
If you are our customer, user or candidate, we may still retain your information for as long as necessary to comply with our legal and contractual obligations and in accordance with our legitimate interests as data controller (Please see the section "Legitimate basis and purposes for using personal information"). We will use reasonable endeavours to ensure that your data is maintained and kept up to date. As a data subject, you have rights relating to the maintenance, storage and processing of your personal data. Please refer to the section "Your rights".
Unless otherwise stated, if you have indicated that you are happy for us to send you information about goods and services that we offer that we think may be of interest to you or are similar to those that you have already purchased or enquired about, we will assume that you are happy for us to retain the personal data that we have collected about you. We may retain your personal information (contact details) for as long as your user account is active or otherwise necessary to provide you with information about our services. As a data subject, you have rights related to the processing of your personal data and the ability to withdraw your consent to receive promotional materials at any time. Please see the section "Your rights".
THE LAWFUL BASIS AND THE PURPOSES FOR WHICH THE PERSONAL INFORMATION IS USED
We process all personal data lawfully, fairly and transparently. We use the data we collect for the following main purposes, which are described in more detail below:
To take action at the request of the data subject before entering into a business relationship (oral or written contract):
1.1 By contacting us using the means set out in the "Personal data you provide to us voluntarily" section, we assume that the processing is necessary for the performance of the business relationship (oral or written contract) or to carry out activities prior to entering into the business relationship (oral or written contract) and therefore the lawful basis is the Agreement and our Legitimate Interests.
1.2 We will use the information you provide to operate efficiently and to do our best to respond to your request. Once you enter into a business relationship (verbal or written contract) with us, we will invoice you for our services and offer you after-sales service and loyalty where appropriate.
Special categories of data.
2.1 You may provide specific categories of data with your application. The submission of this type of information is strictly voluntary. By submitting special category data, you consent to its processing and disclosure to our customers. The lawful basis is consent and the condition for processing is Consent.
If you are a customer, we will retain your data in order to comply with our contractual and legal obligations.
3.1 We may retain your information for as long as necessary to comply with our legal obligations and in accordance with our legitimate interests as data controller after the contractual relationship between you and us has ended. The lawful basis for such retention is a legal obligation. As a data subject, you have rights relating to the maintenance, storage and processing of your personal data. Please refer to the section "Your rights".
To send you communications, including promotional communications and ads with your explicit consent, or to allow you to participate in interactive features of our service when you choose to do so. The lawful basis for such processing is Consent.
4.1 If you do not wish to receive such promotional emails, you may withdraw your consent at any time by contacting us as described in the "Your Rights" section or by following the "opt-out" or instructions included in the promotional communications you receive.
Improving your website.
We may use the data we automatically collect from you, such as your IP address and browser data, to improve our website, for example:
5.1 To administer our website and carry out internal activities, including data security, troubleshooting, testing, statistical and survey purposes;
5.2 To ensure that content from our website is presented in the most effective way for you and your device. The lawful basis for such processing is Legitimate Interests.
DISCLOSURE OF INFORMATION TO THIRD PARTIES
We do not rent, sell or share personal information about you with other people or unaffiliated companies without your consent, except when we provide products or services that you have requested, when we have your permission, or in the following circumstances:
- We provide information to trusted partners who provide services to us under confidentiality agreements, as listed in the section "Trusted partners (data processors) who work on our behalf under confidentiality agreements and may store, maintain or process your data". These companies do not have any independent right to share this information.
- If you are a customer, we may disclose your information to third parties when we reasonably believe we are required to do so by law and to investigate, prevent, or take action regarding suspected prohibited activities, including but not limited to fraud and situations involving potential threats to the physical safety of any person.
- In the event that we are acquired by or merged with a third party company or there is another change in control, we reserve the right to transfer information, including any PII and non-PII, to the successor company. In such event, we will notify you by electronic means and obtain your consent before information about you is transferred and becomes subject to a different privacy policy.
INTERNATIONAL TRANSFER
Detailed information on the location of the data can be found in the sections "Where do we store your information?" and "Trusted partners (data processors) who work on our behalf under confidentiality agreements and may store, maintain or process your data".
Law enforcement, legal requirements and obligations:
We may disclose or otherwise authorise access to your personal information pursuant to a legal request, such as a subpoena, legal process, search warrant or court order, or in accordance with applicable law if we believe that the law requires it, with or without notice to you. Your data may also be disclosed to police and law enforcement authorities for fraud detection, crime prevention and national security purposes.
YOUR RIGHTS
You have the following rights under the General Data Protection Regulation:
- Right to be informed. In this privacy notice we provide you with detailed information about the storage, maintenance and processing of your personal data.
- The right to access information held about you.
- The right to have your personal data rectified if it is inaccurate, incomplete or out of date.
- Right to erasure (right to be forgotten) of your personal data.
- Right to restrict processing. When processing is restricted, we will retain your personal data but will not process it further.
- The right to data portability allows individuals to obtain and re-use their personal data for their own purposes across different services. It allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without barriers to usability.
- Rights related to automated decision-making, including profiling. We do not take any decisions that could have a legal effect on you on the basis of automated processing.
- Right to withdraw your consent (object) to direct marketing. You can exercise your right by contacting us by email info@akcents.eu.
- Right to lodge a complaint with the supervisory authority. You have the right to lodge a complaint with the supervisory authority (the Data Protection Inspectorate of Latvia) if you have concerns about our information rights practices.
If you have any questions, please contact us by email info@akcents.eu
CHANGES TO OUR PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
We encourage you to periodically review this Privacy Policy to be aware of changes. Changes to this privacy policy are effective when they are posted on this page.
CONTACT US
If you have any questions about this privacy policy, please contact us:
- By email: info@akcents.eu
- By phone +371 27117787
Last updated: 22.07.2024
